Benefits of De-escalation & OVA Training with Resolution Education
Resolution Education’s training for not-for-profit organisations helps to improve safety in the workplace and reduces the occurrence of violent outbursts. We create clear instructions for all team members on how to stop an altercation before it happens, or deal with one sufficiently. We teach your staff about the legalities, policies and procedures specific to your industry so they can resolve conflict effectively and without causing further harm.
By first learning about your organisation and which kinds of dangers your staff may face, we customise our techniques and teaching methods so you’re given the best and most comprehensive training. Our signature A.D.P. (Awareness, De-escalation, Protection) Framework builds levels of skills, from the basics of conflict resolution to highly complex techniques, so all staff are given the ideal amount of training for their job. They learn both their individual role in resolving altercations, and how to work with their team. This sequence of building skills incrementally also helps trainees to remember what we teach and put it into practice. Paired with role-playing scenarios specific to the day-to-day dangers your organisation might face, all staff will be armed with the best skills and knowledge to keep themselves and others safe. When each employee is aware of their environment and their role in resolving altercations, the entire organisation, and any people from the public who may be involved, have a significantly reduced risk of harm.
Comprehensive De-escalation & OVA Training for Not-for-Profits
De-escalation & OVA Training in Not-for-Profit Organisations
In not-for-profit organisations, staff often work closely with their community and can be at a higher-than-usual risk of facing agitated people who cause incidents of harassment and aggression. We believe everyone has the right to feel safe in their workplace, and will work with your organisation to give staff and volunteers the skills and confidence to reduce the risk of altercations and deal with them appropriately, increasing safety across the organisation for staff, volunteers, and the public.
Altercations can occur face-to-face, over the phone or by email, and may be physical and/or verbal. In any case, abuse does not have to be tolerated in the workplace, and we want to show you the correct steps to resolving conflict effectively. Resolution Education’s training covers all types of aggression that may occur in your organisation. We don’t just show you how to deal with altercations, but how to reduce the risks of them, learning to stop them before they occur. Staff can become confident in their ability to deal with aggressive people, giving them peace of mind and allowing them to feel safe in their workplace.
We’ve trained:
- Administrators and Front-Desk Workers
- Board Members
- Corporate Staff
- Counsellors
- Fundraising/Financial Staff
- Grant Writers
- Health Workers
- Human Resources (HR) Staff
- Marketing/Communications Staff
- Not-for-Profit Accountants
- Outreach Coordinators
- Public Relations Staff
- Retail Staff (i.e. op shop workers)
- Supervisors/Leaders/Managers
- Volunteers
- Youth/Child Workers
- And more
The not-for-profit space is extremely varied, but some common examples of difficult behaviour are conflicts caused by communication barriers, harassment when fundraising or educating the public about the organisation, irritated customers in retail scenarios, or difficulties with those affected by drugs and alcohol. Resolution Education has extensive experience training many industries and customising training methods to different organisations’ specific needs. Whether it’s spotting the signs of aggression and knowing how to de-escalate a situation before an altercation occurs, or filling out paperwork properly after a violent encounter, your staff can be secure in the knowledge that they can deal with dangerous situations with angered people.
Resolution Education has a proven track record in the successful delivery of the following in not-for-profit settings:
- De-escalation and OVA (Occupational Violence and Aggression) Training Frameworks customised to the workplace
- Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials
- Face-to-face training, and virtual and video-based eLearning
- Delivery of training to a range of different not-for-profit staff
- Evaluation report post-training to determine success level (including the use of trainee feedback)
Training Courses for Not-for-Profit Workers
- De-escalation and Advanced Tactical Communication Training
- Physical Intervention Training to keep the team safe
- Phone De-escalation Training for front desk staff
- Train the Trainer (have your organisation’s internal trainers deliver OVA and Restraint Training)
- Customised Training for various specific roles in not-for-profit organisations
We work with a variety of not-for-profit organisations, not limited to the following:
- Animal Rescue/Rehabilitation
- Charities
- Community Service
- Cultural
- Environmental
- Fundraising
- Human Rights
- Outreach
- Professional Associations
- Religious
- Retail
- Safety
- Social
- Sports/Recreation
