Not For Profit Staff
– De-escalation, Personal Safety & OVA Training
De-escalation Training for Not-for-Profits - Australia
Your organisation may also fit one of our specialist pages: community services, churches, aged care and NDIS and support services.
Benefits of De-escalation & OVA Training in Not-for-Profit Organisations
Resolution Education’s training for not-for-profit organisations helps improve safety in the workplace and reduce the risk of violent outbursts.
We give all team members clear steps for de-escalating a situation before it escalates, or responding to one safely.
We teach your staff about the legalities, policies and procedures specific to your industry so they can respond to aggression correctly and without causing further harm.
A.D.P. Framework Training for Not-for-Profit Staff
By first learning about your organisation and the kinds of dangers your staff may face, we customise our techniques and teaching methods to suit you. Our signature A.D.P. (Awareness, De-escalation, Protection) Framework builds skills in levels, from the basics of safety and awareness to more complex techniques, so all staff receive the level of training their role needs. They learn both their individual role in de-escalation and how to work with their team.
Building skills step by step also helps trainees remember what we teach and put it into practice. Paired with role-play scenarios specific to the day-to-day risks your organisation might face, this gives staff the practical skills and knowledge to help keep themselves and others safe. When each employee is aware of their environment and their role in de-escalation, the whole organisation, and any members of the public involved, are better protected from harm.
De-escalation & OVA Training in Not-for-Profit Organisations
In not-for-profit organisations, staff and volunteers often work closely with their community and may face agitated people who cause incidents of harassment and aggression. We believe everyone has the right to feel safe at work, and we will work with your organisation to give staff and volunteers the skills and confidence to reduce the risk of incidents and respond to them appropriately, supporting safety across the organisation for staff, volunteers and the public.
Aggression can occur face-to-face, over the phone or by email, and may be physical, verbal or both. In any case, abuse does not have to be tolerated in the workplace, and we show you the steps to respond to it safely. Our training covers the types of aggression your organisation is most likely to face. We don’t just show you how to respond to aggression, but how to reduce the risk of it escalating, by recognising early warning signs and acting before a situation gets worse. Staff gain confidence in their ability to deal with aggressive people, helping them feel safer in their workplace.
We’ve trained or can train:
- Administrators and Front-Desk Workers
- Board Members
- Corporate Staff
- Counsellors
- Fundraising/Financial Staff
- Grant Writers
- Face-to-face and street fundraisers
- Health Workers
- Human Resources (HR) Staff
- Marketing/Communications Staff
- Not-for-Profit Accountants
- Outreach Coordinators
- Public Relations Staff
- Event staff and volunteers
- Retail Staff (i.e. op shop workers)
- Supervisors/Leaders/Managers
- Volunteers
- Youth/Child Workers
- Emergency relief and food bank workers
- And more
Why Choose Resolution Education for Not for Profit Staff
The not-for-profit space is extremely varied, but common examples of difficult behaviour include conflicts caused by communication barriers, harassment when fundraising or educating the public about the organisation, frustrated customers in retail settings, and people affected by drugs or alcohol. With over 30 years of experience, we train organisations of all sizes in all industries and customise our training to each organisation’s needs. Whether it’s spotting the signs of aggression and de-escalating a situation before it escalates, or completing paperwork properly after a violent incident, your staff will know what to do when dealing with dangerous situations. Resolution Education has a proven track record in the successful delivery of the following in not-for-profit settings:- De-escalation and OVA (Occupational Violence and Aggression) Training Frameworks customised to the workplace
- Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials
- Face-to-face training, and virtual and video-based eLearning
- Delivery of training to a range of different not-for-profit staff like frontline staff, volunteers, managers and board members
- Evaluation report post-training to determine success level (including the use of trainee feedback)
Training Courses for Not-for-Profit Workers
- De-escalation and Advanced Tactical Communication Training
- Restrictive Practices Training including restraints
- Workplace Conflict Resolution Training (for conflict within your team)
- Phone De-escalation Training for front desk staff
- Train the Trainer (have your organisation’s internal trainers deliver OVA and Restraint Training)
- Customised Training for various specific roles in not-for-profit organisations
We work with a variety of not-for-profit organisations, not limited to the following:
- Animal Rescue/Rehabilitation
- Charities
- Community Service
- Cultural
- Environmental
- Fundraising
- Human Rights
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Melbourne
Melbourne, VIC 3000
Parramatta Sydney
Parramatta Square, NSW 2150
South Adelaide
Hindmarsh Square, SA 5000
Perth
Perth, WA 6000