About Us

About Resolution Education

Resolution Education has over 20 years of experience in adult training and education, specialising in de-escalation, dealing with difficult behaviour and Occupational Violence and Aggression (OVA) training. Our training is designed to give your employees a comprehensive toolkit with practical and legal strategies to remain composed and to resolve difficult situations when managing challenging behaviour and aggression.

All trainees learn how to defuse situations and prioritise de-escalation by minimising physical incidents and where necessary using non-punitive physical intervention techniques. Our training is impactful and hands-on, using role play scenarios to learn techniques in managing volatile situations in an interactive environment.

Our goal is to provide employees with life-long skills, so they have the courage, confidence and capability to de-escalate situations and protect themselves when necessary.

Occupational aggression, be it physical or verbal, has become a global problem which transcends occupational groups and industry sectors. Incidents of aggression in the workplace have gained momentum in recent years and workplace aggression is now a priority concern. Difficult situations can occur in a number of settings within all industries, be it face-to-face, telephone or email communication, in the office, store, waiting areas, onsite visits or in the field. De-escalation skills have therefore become of paramount importance, to ensure staff have the necessary toolkit for personal safety.

Resolution Education’s belief, which underpins our training system, is that every employee has the right to feel safe in the workplace and should be equipped with the knowledge and training to mitigate aggressive situations. Resolution Education trains health care personnel at all levels within the services, from CEOs to junior staff members. Our training is designed to assist each role and organisational level specifically, ensuring tailored education that is relevant and practical for your industry and day to day operations.

Our Unique Value Proposition:

Resolution Education’s training program and underpinning framework has 4 key differentiators:


While we apply theory, we also believe in learning through real-life examples and role play. Training is contextualised, immersive and impactful, and our delivery ensures that staff have a deep understanding of the skills required to operate effectively in their specific work environment.


We ensure a comprehensive understanding of organisational requirements, from a legal and Workplace Health and Safety perspective. This ensures that training is delivered in the context of the working environment, regardless of whether it is in the field, in an office, or over the phone.


Our training integrates theory with a hands-on approach which has a demonstrated success as a training technique. We ensure that every staff member understands their own personal confidence level and capabilities when dealing with potential aggression in the workplace.


Our approach is underpinned by a proven training framework, which is easily scaled to accommodate multiple roles, multiple departments, more training participants and multiple types of delivery.

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To enrol or find out more information please call 1300 884 589 or click the button below.

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    Phone: 1300 884 589

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