Aged Care

Benefits of De-escalation & OVA Training with Resolution Education

Resolution Education’s OVA (Occupational Violence and Aggression) and Code Black training for healthcare workers has helped reduce violent outbursts from patients and lowered the number of altercations staff have to face on a daily basis.

We train staff at all levels, from volunteers and junior staff members to leaders and CEOs. Resolution Education makes an effort to understand the day-to-day processes of your organisation and designs training that will best protect your employees. This includes role-playing scenarios that directly reflect situations that could occur in your organisation. Team members learn how to work together, with specific safety techniques for their role in the organisation and their role in de-escalating aggressive situations.

To ensure effective learning of our proven techniques, we use our signature A.D.P. Framework (Awareness, De-escalation, Protection), which builds levels of skills from the basics of conflict resolution to what to do during and after a violent altercation. With the knowledge of correct policies, procedures, and legalities, your employees will have the correct techniques to make the workplace as safe as possible. This increases peace of mind and gives staff a better ability to focus on their job – providing exceptional aged care.

Comprehensive De-escalation & OVA Training for the Aged Care Industry

De-escalation & OVA Training in Aged Care

Aged Care workers can face many difficult scenarios with clients, family members of clients, or other workers, particularly when dealing with elderly people who have mental or physical conditions which make them prone to anxiety and/or hostility. Assisting the elderly can both be a highly demanding and highly rewarding role in society. Whether staff work in an aged care facility, hospital, or visit clients at home, there are many cases that can arise where aggression occurs and needs to be dealt with appropriately. It’s extremely important that staff are able to handle such situations and keep themselves, their coworkers, their clients and the public safe.

At Resolution Education, we believe that everyone should feel safe in their occupation, with the ability to de-escalate or deal with altercations with minimum complications. For twenty years we have successfully trained staff across industries to help give them the confidence and ability to reduce risk and increase safety for themselves and others. Altercations can be physical or verbal, and be face-to-face, over the phone or by email. No matter which kind of aggression an employee is dealing with, they should have the skills to get through the situation safely and calmly.

We’ve trained aged care workers with roles such as:

  • Administration/Front Desk
  • Cleaning
  • Clinical Work
  • Community Support
  • Cooking
  • Delivery
  • Doctors
  • Lifestyle
  • Nurses
  • Personal Hygiene
  • Program Running
  • Rehabilitation
  • Security
  • Transportation
  • Volunteers

Although there are a wide range of roles in the aged care industry, our extensive experience gives us the ability to train all types of staff. Altercations in aged care may occur due to cultural differences with clients, upset family members, clients with physical or mental disabilities, disagreements with other aged care workers, language barriers, and more.

We work with organisations big and small, across all industries, and pride ourselves on being leaders in the resolution and safety space in Australia. After experiencing our training, the organisations we work with become safer places, with staff on the same page about dealing with aggression. You can trust that our training increases the safety of employees, clients, and the public, significantly reducing the risk of harm.

Resolution Education has a proven track record in the successful delivery of the following in Aged Care settings:

  • OVA and Code Black Training customised to workplace requirements
  • Personal Safety Training
  • Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials
  • Face-to-face training, or virtual and/or video-based eLearning
  • Evaluation report post-training to determine success level (including the use of trainee feedback)

Training Courses for Aged Care Workers

  • Code Black Training Resolution Education’s services including first responders, Emergency Response Team training and the development of full code black policies
  • Code Grey Response Training
  • De-escalation and Advanced Tactical Communication Training
  • Restraint Training including chemical, mechanical, and physical restraints, and moving aggressors to seclusion rooms
  • Train the Trainer (have your organisation’s internal trainers deliver OVA and Restraint Training)
  • Customised Training for clinical roles

We work with a variety of aged care organisations, not limited to the following:

  • Cleaning Companies
  • In-home Care
  • Mental Healthcare
  • Nursing Homes
  • Privately Funded Care
  • Residential Villages
  • Respite Care
  • State-Run Care
  • Transition Care
  • Transport Companies

Customise Your Training Now

To enrol or find out more information please call 1300 884 589 or click the button below.

Request a proposal for your training

Please complete the form below to register your interest in running a specially designed training to meet your company needs.

    Select a training option
    De-escalation & OVATrain the TrainerProtective Intervention TrainingCode BlackPhone De-escalationConflict ResolutionRestraintsPolicy ReviewConference/EventOVA Environmental Assessmente-LearningActive Armed OffenderRemote/Offsite Working
    De-escalation & OVA
    Train the Trainer
    Protective Intervention Training
    Code Black
    Phone De-escalation
    Conflict Resolution
    Policy Review
    OVA Environmental Assessment
    Active Armed Offender
    Remote/Offsite Working
    More Information
    Enter your details

    Hi name

    Thank you for your training enquiry.

    A confirmation email has been sent to with further details.

    If you do not see the email within a few minutes, please check your “junk mail” folder or “spam” folder. We make every effort to ensure your enquiry is addressed within 24 hours, during business hours.

    We look forward to training you and your team very soon.

    Phone: 1300 884 589

    View our services to further understand how Resolution Education can benefit you.​