Aged Care Workers – De-Escalation Training
Comprehensive De-Escalation & OVA Training for the Aged Care Industry - Australia
Resolution Education is an Australian specialist OVA provider, and our training for aged care workers is built around the A.D.P. Framework (Awareness, De-escalation, Protection), tailored to the specific dynamics of working with elderly clients and their families.
Last Updated September 2026
Benefits of De-escalation & OVA Training with Resolution Education
Resolution Education’s OVA (Occupational Violence and Aggression) and Emergency response team training for aged care staff helps reduce violent outbursts from patients and lowers the number of altercations staff have to face on a daily basis.
We train staff at all levels, from volunteers and junior staff members to leaders and CEOs. Resolution Education makes an effort to understand the day-to-day processes of your facility and designs training that will best protect your employees. This includes role-playing scenarios that directly reflect situations that could occur. Team members learn how to work together, with specific safety techniques for their job and their role in de-escalating aggressive situations.
With the knowledge of correct policies, procedures, and legalities, your employees will have the correct techniques to make the workplace as safe as possible. This increases peace of mind and gives staff a better ability to focus on their job – providing exceptional aged care.
De-Escalation & OVA Training in Aged Care
Aged Care workers can face many difficult scenarios with clients, family members of clients, or other workers, particularly when dealing with elderly people who have mental or physical conditions which make them prone to anxiety and/or hostility. Assisting the elderly can both be a highly demanding and highly rewarding role in society. Whether staff work in an aged care facility, hospital, or visit clients at home, there are many cases that can arise where aggression occurs and needs to be dealt with appropriately. It’s extremely important that staff are able to handle such situations and keep themselves, their coworkers, their clients and the public safe.
At Resolution Education, we believe that everyone should feel safe in their occupation, with the ability to de-escalate or deal with altercations with minimum complications. With 30+ years of experience, we have successfully trained staff across industries to help give them the confidence and ability to reduce risk and increase safety for themselves and others. Altercations can be physical or verbal, and be face-to-face, over the phone or by email. No matter which kind of aggression an employee is dealing with, they should have the skills to get through the situation safely and calmly.
We’ve trained aged care staff with roles such as:
- Administration/Front Desk
- Cleaning
- Clinical Work
- Community Support
- Cooking
- Delivery
- Doctors
- Lifestyle
- Nurses
- Personal Hygiene
- Program Running
- Rehabilitation
- Security
- Transportation
- Volunteers
Benefits of Training with Resolution Education for Aged Care Staff
Although there are a wide range of roles in the aged care industry, our extensive experience gives us the ability to train all types of staff. Altercations in aged care may occur due to cultural differences with clients, upset family members, clients with physical or mental disabilities, disagreements with other aged care workers, language barriers, and more.
We work with organisations big and small, across all industries, and pride ourselves on being leaders in the resolution and safety space in Australia. After experiencing our training, the organisations we work with become safer places, with staff on the same page about dealing with aggression. You can trust that our training increases the safety of employees, clients, and the public, significantly reducing the risk of harm.
Resolution Education has a proven track record in the successful delivery of the following in Aged Care settings:
- De-escalation, OVA , Emergency Response and Code Black Training customised to workplace requirements
- Personal Safety Training
- Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials
- Face-to-face training, or virtual and/or video-based eLearning
- Evaluation report post-training to determine success level (including the use of trainee feedback)
Training Courses for Aged Care Workers
- De-escalation, OVA and Advanced Tactical Communication Training
- Restrictive Practices & Restraint Training including chemical, mechanical, and physical restraints, and moving aggressors to seclusion rooms
- Code Black Training Resolution Education’s services including first responders, Emergency Response Team training and the development of full code black policies
- Code Grey Response Training
- Internal Conflict Resolution Training
- Train the Trainer (have your organisation’s internal trainers deliver OVA and Restraint Training)
- Customised Training for clinical roles
We work with a variety of aged care organisations, not limited to the following:
- Cleaning Companies
- In-home Care
- Mental Healthcare
- Nursing Homes
- Privately Funded Care
- Residential Villages
- Respite Care
- State-Run Care
- Transition Care
- Transport Companies
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Our Training & Services
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Melbourne
Melbourne, VIC 3000
Parramatta Sydney
Parramatta Square, NSW 2150
South Adelaide
Hindmarsh Square, SA 5000
Perth
Perth, WA 6000