What is De-escalation & Occupational Violence & Aggression Training Australia?
Incidents of occupational violence and aggression (OVA) are increasing. To address this need, Resolution Education provide De-escalation & OVA Training, a specialised program designed to equip your team with necessary skills to handle heightened individuals in the workplace.
What De-escalation & OVA Training Do We Offer?
Our primary objective is to empower participants with the confidence and capability to de-escalate tense or threatening circumstances before they become violent, creating an environment conducive to healthy and constructive communication.
The core of this training is to give your staff verbal techniques and language and body language for de-escalation, as well as ways to deal with threats physically if needed.
Our training course is interactive and provides participants with a comprehensive set of essential skills. Participants will learn how to effectively recognise and respond to hostile and agitated individuals in various situations.
Who Will Benefit From
De-escalation Training?
This training is beneficial for employees who frequently interact with difficult, heightened, or angry individuals. This can include customer service staff such as retail or hospitality workers, staff in hospitals like nurses, teachers, assistants and parents in educational institutions, security personnel across industries, and more.
Our interactive workplace aggressive behaviour training package is specifically designed to empower participants to effectively handle challenging situations.
With a proven track record of training personnel at all levels within various organisations, we understand that the types of encounters can vary greatly depending on each role and industry. That is why our training is based on our A.D.P. Framework and customised to address the unique needs of different organisations. By tailoring the concepts to be relevant and effective, we ensure that every participant receives the utmost value from the training.
Whether you are a front-line employee, a manager, or hold any other position requiring contact with difficult individuals, our De-escalation & OVA Training can provide you with the tools and skills necessary to succeed. Contact us today to discuss your specific training needs and unlock the benefits of this comprehensive program.
Course Overview
- Duration: Customised Half-Day or Full-Day
- Delivery: Face-to-Face, Virtual, or e-Learning Packages
- Location: Australia, New Zealand and Internationally – at your workplace or at a convenient location of your choice
- Capacity: Up to 25 people for the day or an additional trainer can be organised
- What To Wear: Clothes you would normally wear to work
Training Outcomes
By completing this course with the three key modules in the proven A.D.P. Framework, you will learn how to deal with aggressors and prevent OVA with the skills to:
- recognise the signs of somebody becoming agitated
- increase your situational awareness and preparation
- increase your ability to evaluate a situation to make more informed and appropriate decisions regarding your safety and required next steps
- develop your confidence in using appropriate de-escalation skills and techniques to handle a situation safely either in the workplace, on the phone or when working remotely
- control your emotions during an escalating situation
- use your voice and tone appropriately to help resolve an issue
- be able to deal with people who are under the influence of drugs or alcohol
- be able to communicate with people with a mental illness
- learn, through practice, various techniques related to freeing yourself from an aggressor
This training provides a safe environment to discuss various situations, which increases both the understanding of the material presented and confidence in the ability to deal with unexpected conflict and difficult people.
You will learn tools like:
- Active, calm listening and body language
- Empathising with the aggressor to not provoke further emotional response
- Offering choices other than violence so the aggressor can move towards a solution
- Keeping yourself safe from violence while dealing with the aggressor
Course Outline
All course outlines are based on the proven A.D.P. Framework and are customised through consultations with you prior to the day of training. This ensures that the needs of the group and individuals participating in the training are addressed, as their safety and increased confidence in dealing with difficult situations is our priority.
The training is divided into three modules AWARENESS, DE-ESCALATION and PROTECTION, each of which deals with important key aspects that are vital in combatting incidences of violent behaviour in the workplace (or when working remotely).
A more detailed De-escalation & OVA Training course outline can be provided by contacting us directly.
You Will Receive
- An excellent course of fun and interactive training including role-playing.
- Real-life skills including greater confidence, self-awareness, conflict resolution management and self-defence.
