Education De-Escalation, Personal Safety & OVA Training
– Schools, Tafe, University Staff
Comprehensive De-escalation & OVA Training for the Education Industry - Australia
Resolution Education is an Australian specialist OVA provider, and our training for the education sector is built around the A.D.P. Framework (Awareness, De-escalation, Protection), tailored to the specific age groups, settings and roles within your school, TAFE or university.
Last Updated September 2026
Benefits of De-escalation & OVA Training with Resolution Education
The key benefit is a safer organisation for everyone — teachers, students, staff and the public — through reduced risk, greater staff confidence, and fewer aggressive incidents.
Education is a varied industry with many types and levels of staff and students. The training we teach includes OVA and De-escalation techniques. We shape our teaching of these methods to your specific industry, organisation and needs, so you can be sure your staff will receive the best training for their everyday roles. In turn, the level of safety within your entire organisation will increase.
Resolution Education’s training for education industries helps staff deal with aggressive situations, as well as prevent them. This reduces risk for all people involved in the organisation – teachers, students, staff, and the public. With a greater sense of awareness, your staff will be able to work together, using OVA, de-escalation and more, to create a safer learning environment. They’ll understand legalities, policies and procedures to ensure they resolve conflict not only effectively, but correctly. This brings employees peace of mind, boosting their ability to provide excellent educational services.
De-escalation & OVA Training in Education
De-escalation & OVA training teaches education staff how to recognise and safely manage conflict with students, families or colleagues before it escalates into aggression.
This page covers de-escalation training across the whole education sector — early childhood, primary, secondary, special education, TAFE and university. If you’re specifically looking for training focused on classroom teachers, visit our Teachers page, or for a school-specific focus, visit our Schools page.
In education spaces, such as universities and schools, staff may face situations where students, relatives of students, or even co-workers display difficult behaviour. Barriers between students, staff, and educators can cause communication issues to arise and create tension. For example, if a student receives a bad result on an assignment, and becomes hostile with their teacher. In scenarios such as this, it’s vital for staff to know what to do and how to de-escalate the situation rather than worsen it. Educators, and those who work within education, must be trained to work with a range of people to ensure the best outcomes for students, and to protect themselves and others when aggressive situations arise.
Resolution Education’s overarching value is that every employee has the right to feel safe in their workplace, and all of our training modules reflect this. Our goal is to provide education workers with the confidence to de-escalate conflict to promote safer educational institutions and reduce unnecessary risk. Occupational aggression, in any of its forms – over phone/email or face-to-face, and both verbal or physical abuse – is a rising issue. Our training gives employees the best toolkit to keep themselves and others safe.
We have trained:
- Teachers: kindergarten, preschool, primary and secondary / high school
- Vocational education teachers
- Special education teachers
- Principals and other school leadership roles such as heads of departments
- Deans and other tertiary-level education institution leadership roles
- University lecturers/tutors
- TAFE teachers
- Education administrators and assistants
- Librarians
- Nurses
- Counsellors
- Volunteers
How Our A.D.P. Framework Works
At Resolution Education, we use a training framework focused on building skills sequentially to help trainees learn and retain techniques. A.D.P. (Awareness, De-Escalation, Protection) is our proven method, which builds skills chronologically so employees can receive the right level of training for their role, whether they’re just sitting in for the basics or need the full extent of de-escalation and OVA (Occupational Violence and Aggression) training.
The flexibility of A.D.P. means it works for all organisation sizes, all industries, and all kinds of staff. We customise role-playing scenarios and ensure training is specific to the altercations you may face in your specific organisation. From being aware of first signs of aggression to what to do after an altercation has happened, our training is comprehensive from A-Z.
Our Education Sector Experience
We have been cultivating and teaching our techniques for over 30 years across all industries in Australia. Resolution Education has set industry standards in conflict resolution and significantly increased safety in occupational spaces. We have a proven track record in the successful delivery of the following in education settings:
- De-escalation and OVA Training Frameworks customised to workplace requirements
- Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials
- Face-to-face training, and virtual and video-based eLearning
- Evaluation report post-training to determine success level (including the use of trainee feedback)
Training Courses for Education Workers
- De-escalation and OVA Training with advanced tactical communication training
- Protective Intervention Training
- Safe restraints for physical behaviour
- Workplace Conflict Resolution Training
- Team Building Packages
- Phone de-escalation training for administrative staff
- Active Armed Offender Training
- Train the Trainer (have your organisation’s internal trainers deliver OVA and Restraint Training)
- Policy Creation & Review
- Customised training for specific education roles
We work with a variety of education organisations, not limited to the following:
- Primary and Secondary Schools
- Pre-school and Prep
- Special Education Organisations
- Universities
- TAFE
- Colleges
- Community Education
- Non-Formal Education Organisations
- Non-Accredited Training Organisations
- Other industry / skill-specific training organisations
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Our Training & Services
Contact Us
Melbourne
Melbourne, VIC 3000
Parramatta Sydney
Parramatta Square, NSW 2150
South Adelaide
Hindmarsh Square, SA 5000
Perth
Perth, WA 6000