Who Will Benefit From This Training?
Hospital staff are required to have extensive training when it comes to the medical care of their patients and more. However, as the primary caregivers, admin staff, kitchen staff, and more they have to take care of much more than just the medical needs of their patients. They are always faced with intense emotions in high-stress environments, which makes it harder to focus on their actual job. This is where Resolution Education’s de-escalation training can benefit them.
De-Escalation Training With Resolution Education
De-escalation training teaches the art of conflict resolution through communication techniques and emotional intelligence skills. The training programs offered by Resolution Education focus on various verbal and gestural communication exercises such as using your voice to diffuse the situation and stop the aggression from escalating. De-escalation techniques used by Resolution Education are applied effectively when the problem first arises and can keep things from getting out of control and reduce the need for damage control.
The Problems Faced By Hospital Staff
Other than just providing primary healthcare, the hospital staff is in charge of making sure patients and the people accompanying them are safe and abide by the rules of the facility. They are often short of staff, leading them to be over-worked and over-exhausted. In these situations, unpredictable conflicts with patients may arise out of nowhere and, if not handled properly, will likely escalate into something much more.
Benefits Of De-Escalation Training For Hospital Workers
Hospital staff have to deal with uncooperative patients and unreasonable and emotionally distressed family members daily. They have to witness tragic events that often desensitise them to the trauma around them, making it difficult for them to practice empathy with everyone at all times. Resolution Education’s programs in de-escalation will teach them empathetic listening and awareness of body language and will benefit not only them but also their patients and the healthcare facility.
Hospital staff trained in the methods of de-escalation will be more likely to:
- Detect problems early on and intervene productively while maintaining the safety of their patients and staff.
- Prevent violent behaviour more effectively while minimising the need for using restraints.
- In situations where patients must be physically restrained, staff will be trained to do it through positive reinforcement and while maintaining respect for the patient.
Why Choose Resolution Education
Other than De-escalation Training, Resolution Education also offers many other programs such as physical and non-physical Occupational Violence and Aggression (OVA) and Conflict Resolution Training. All of our programs are customisable and can be designed specifically for the needs of your medical staff and more.
Our programs for de-escalation training for hospital staff will lead to less violent outbursts from patients and a lower rate of altercations with their families. The staff will be able to focus more on their primary task, which is providing medical care to patients. It is vital to make sure that the training program you choose applies to your healthcare practice model and structure. Contact us today at 1300 884 589 to discuss the right program for your facility.
