Emergency Services

De-escalation for Emergency Services

The Need for De-escalation Training in Emergency Services

First responders are often the most likely to be exposed to workplace violence.  A report compiled by the Queensland Ambulance Service in 2016 highlighted some alarming statistics.  There were 170 deliberate physical attacks and 56 verbal assaults on ambulance officers in the 2014-15 financial year. This represents an increase from the 160 physical assaults and 33 verbal assaults on ambulance officers in 2013-14 financial year.

Of course, these are only the incidents which were reported.  Many incidents go unreported, which makes it hard to know the full impact of workplace violence in this industry.

The 2016 report showed that the highest number of violent incidents was reported by Queensland Ambulance Service officers with 4 years or less experience.  Most incidents occurred at the scene address location, and the majority of assaults came from the patients rather than anyone else at the scene.  59.9% of assailants were male, and the peak time for assaults was between 6-7 pm.  The prevailing theme is the influence of drugs and alcohol.

A number of positive recommendations were made as a result of the report, including upgrades in in-vehicle technology, and re-designing the SAFE (Situational Awareness For Everyday Encounters) programme.

Benefits of De-escalation Training with Resolution Educatication

Here at Resolution Education, De-escalation training for emergency services is our specialty.  Our courses teach skills in close quarters defense, for incidents within the close confines of an ambulance or contained area, as well as calming out-of-control individuals and restraining without injury or harm.  We show you how to make a rapid risk assessment of your environment, and how to keep out of harm’s way whilst doing the job you have to do.

Emergency Services workers trained in the methods of de-escalation will be more likely to:
  • Detect problems early on and intervene appropriately while maintaining the safety of their patients and colleagues.
  • Prevent violent behaviour more effectively while minimising the need for using restraints.

In situations where patients must be physically restrained, staff will be trained to do so through positive reinforcement while maintaining respect for the patient.

De-escalation skills give an increased level of confidence and self-esteem, and result in improved mental well-being.

Additional Courses for Emergency Services Workers

Other than De-escalation Training, Resolution Education also offers many other programs such as:

  • Physical and non-physical Occupational Violence and
  • Aggression (OVA)
  • Conflict Resolution Training
  • Code Black Training Resolution Education’s services include the development of full code black policies, if required.
  • Customised training for Police, Fire Fighters, Ambulance, SES and more

Resolution Education’s  de-escalation training for emergency services has helped reduce violent outbursts from patients and lowered the number of altercations with their families enabling staff to focus on their primary task, which is providing care to patients.

It is vital to make sure the training program you choose applies to your practice model and structure. All of our programs are customisable and can be designed specifically for the needs of your emergency staff, also taking into account internal policies and procedures.

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To enrol or find out more information please call 1300 884 589 or click the button below.

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