Workplace (Occupational) Violence and Aggression - Overview
Workplace (or occupational) violence and aggression refers to various forms of abuse, threats, and assaults that individuals may encounter while working that can result in physical or psychological harm. These acts can originate from external sources such as customers or the public, as well as internal sources like colleagues, supervisors, and managers.
Examples of workplace violence and aggression include:
- Striking and punching
- Throwing objects at someone
- Spitting or coughing on someone
- Sexual assault
- Threatening behaviour
- Yelling and swearing at someone
Additionally, workplace violence may also be discriminatory, targeting individuals based on their sex, gender, sexual orientation, race, and religion. Work-related violence can stem from factors like robbery, service-related interactions, and internal conflict within the work environment. These instances can occur in a range of ways including face-to-face, phone calls, email communication, and social media posts.