Train The Trainer

Deliver Your Own De-Escalation & OVA Training

Our in-depth and high impact “Train the Trainer” course allows your own trainers within your organisation to deliver quality de-escalation, OVA and conflict resolution training to your employees.

A two or three full day intensive course delivered to internal staff and trainers on how to deal with most de-escalation situations. Our course is based around Resolution Education’s A.D.P. Framework when dealing with occupational violence and aggression.

  • Awareness
  • De-escalate
  • Protect

The aim of this course is to give students confidence in delivering training to your staff members to keep them safe. We have limited courses held every year with a required refresher every year. You can also run this as a private course for your company.

Course Overview

  • Duration: 2 or 3 days of training
  • Location: Training Australia Wide and Internationally – At your workplace or a location can be organised by Resolution Education
  • Capacity: up to 10 people
  • What To Wear: Clothes you would normally wear to work
  • Certification: 1 year certification to deliver the training. Maintain the certification by doing yearly refresher training.

Training Outcomes

  • Deliver de-escalation, OVA and conflict resolution training into their organisation.
  • Look at the workplace environment and advise better ways to keep employees safe
  • Help create policy and procedures around De-escalation, OVA and personal safety for your organisation.

Course Outline

The below is just a guide and modules can be added or removed based on the needs of your organisation.

  • Identifying the signs of aggression and the stages of each, verbal cues, visual cues, and Team Interaction with an aggressive person.
  • Dealing with your emotions in an aggressive situation, how not to freeze and timing from the start of a situation to becoming violent.
  • Using your voice to diffuse the situation
  • How to stop the aggression escalating
  • Working on positives outcomes for each aggressive situation
  • Hands on Session
  • Hands on Group Work

A more detailed course outline can be provided by contacting us directly.

You Will Receive

Customise Your Training Now

To enrol or find out more information please call 1300 884 589 or click the button below.

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