Mental Health Worker De-Escalation Training
De-Escalation Training For Mental Health Workers - Australia
Resolution Education is an Australian specialist OVA provider, and our de-escalation training for mental health workers is built around the A.D.P. Framework (Awareness, De-escalation, Protection), tailored to the specific settings and situations mental health staff face.
We have created a training course specifically designed for the mental health industry to combat incidences of violent behaviour in the workplace. We’ll teach strategies to manage challenging patients and to defuse volatile situations.
Following the guiding principle of Resolve if you can, defend if you must, restraint is used as a last resort. We show how to control your patients calmly without causing harm whilst keeping yourself protected and safe at work.
If you work in a hospital, see our Hospital Staff and Nurses pages. If you support people with disability, see Support Services & NDIS.
Last Updated October 2026
Course Outcomes
- awareness of physical environment changes and how to manage appropriately
- to identify a potentially threatening situation before it escalates
- to commit to a course of action to defuse the situation
- solutions for managing volatile behaviour
- techniques for protecting yourself from harm
- how to be calm and confident to defend yourself against a violent patient
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Melbourne
Melbourne, VIC 3000
Parramatta Sydney
Parramatta Square, NSW 2150
South Adelaide
Hindmarsh Square, SA 5000
Perth
Perth, WA 6000