De-escalation, OVA & Personal Safety
Training For All Industries Australia

Enhance your organisation’s capabilities and empower your employees with Resolution Education’s tailored training programs. If you’re seeking effective strategies for managing heightened individuals and challenging situations, we have the expertise to meet your specific needs. Our training solutions can be customised to suit your industry and to ensure your team is equipped with the necessary skills to stay safe in their workplace.

Training For The Following Industries

Customised De-escalation, OVA & Personal Safety Training For Your Organisation Or Department in Australia

At Resolution Education, we prioritise the safety of your employees. Our approach is rooted in proven methodology that ensures we deliver the most relevant and effective training for your team.

Using our comprehensive A.D.P. Framework, we conduct a thorough analysis of your organisation’s current incidents, policies, procedures, and environment, alongside government legislation. This in-depth assessment allows us to develop a customised training program tailored to your specific needs and organisational requirements.

Your Training Journey

6 Step Approach


Enquire About Training & Receive Proposal


Review and Approve Detailed Proposal


Training Outcome Meetings and Policy Review






Full Evaluation and Training Feedback Reported

Training Structure

Resolution Education’s training programs and framework have four key differentiators:


Underpinning the training is the Resolution Education framework, A.D.P. (Awareness, De-escalation, Protection), which is easily scaled to accommodate multiple roles, participants and a range of delivery methods depending on the needs of the organisation.


A comprehensive understanding of organisational requirements, from a legal and Workplace Health and Safety perspective, guarantees that training is appropriately adapted to fit the context of an organisation’s specific environment and policies.


Developing de-escalation techniques that are useful and relevant to the situations employees encounter ensures they have a deep understanding of the knowledge and skills required to operate in their specific work environment safely.


Integrating theory and practice through role-playing scenarios enables employees to recognise their current capabilities and enhance their confidence when dealing with escalated individuals.

De-escalation & OVA Training

Resolution Education has a highly professional team with over 25 years of experience in adult training and education, specialising in de-escalation, OVA and dealing with difficult people.

At Resolution Education, we believe in a hands-on approach to training that is interactive and empowering to all attendees. We teach practical tools and techniques in de-escalation strategies that have been tried and tested in real-life situations.

A.D.P. Framework for De-escalation

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Recent Trainee Reviews

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To enrol or find out more information please call 1300 884 589 or click the button below.

News & Media

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