De-escalation,
Occupational Violence
and Aggression (OVA),
Emergency Management
Resolution Education is an Australian specialist OVA provider, and our de-escalation and occupational violence and aggression training is built around the A.D.P. Framework (Awareness, De-escalation, Protection). Every program is tailored to your organisation’s own incidents, policies and environment, and delivered Australia-wide and internationally.
Our Training & Services
De-escalation & OVA Training
Recognise early warning signs and calm escalating situations using the A.D.P. Framework, customised to your workplace.
Train the Trainer Training
Build in-house capability so your own trainers can deliver de-escalation and OVA training to your staff.
De-escalation Policy Creation & Review
Develop or review your de-escalation and occupational violence policies so they match how your staff actually work.
Workplace Conflict Resolution Training
Practical skills for resolving conflict between colleagues, teams and managers before it affects wellbeing.
Online Chat & Phone De-escalation Training
Skills for staff who deal with angry or distressed people by phone, email and live chat.
Restrictive Practices Training
Training for care and support settings in reducing, and safely managing, restrictive practices.
Restraint Training
Safe, lawful physical intervention skills for roles where restraint may be a last resort.
Active Armed Offender
Prepare staff to respond and protect themselves and others during an active armed offender incident.
Code Grey & Code Black Training
Prepare staff for a Code Black and Grey response to threats of violence or aggression in healthcare and care settings.
Protective Intervention Training
Distancing, movement and breakaway skills to protect yourself when de-escalation isn’t enough.
Conference Packages
Workshops and sessions on de-escalation and OVA for conferences and industry events.
e-Learning Packages
Self-paced online modules covering the A.D.P. Framework, for staff who can’t attend a live session.
Customised De-escalation, OVA & Personal Safety Training For Your Organisation or Department in Australia
Resolution Education has a highly professional team with over 30 years of experience in adult training and education, specialising in de-escalation, OVA and dealing with difficult people.
Why Employers Train Their People
Workplace aggression is common. ABS data shows an estimated 395,100 Australians experienced physical assault in 2024–25, and more than one in four of those assaults happened at work. Under work health and safety law, employers are expected to manage occupational violence and aggression as a psychosocial hazard, and training is one of the controls that changes what happens in the moment.
At Resolution Education, we believe in a hands-on approach to training that is interactive and empowering to all attendees. We teach practical tools and techniques in de-escalation strategies that have been tried and tested in real-life situations.
Scalable
Adaptable
Training Structure
Relevant
Practical
Training for Your Industry
At Resolution Education, we specialise in crafting tailored training experiences that align seamlessly with your organisation. From booking training to delivery, we prioritise understanding your organisation’s policies, procedures, and incident reports.
This comprehensive insight allows us to create training scenarios that resonate with your team’s experiences.
Our training packages are not limited by what you see in the proposal or on the website. We will customise the training content and structure to meet your needs. Whether it is developing new modules, refining existing topics, or adjusting the timing to suit your schedule, our approach is far from one-size-fits-all.
- Healthcare: Practical de-escalation and protection skills for hospital, nursing and aged care staff facing aggression from patients, residents and visitors.
- Education: Training for schools, teachers and education staff to manage distressed students, disgruntled parents and escalating behaviour safely.
- Government & councils: Skills for council and government staff in public-facing roles who deal with frustrated, angry or threatening customers.
- Retail: Skills for retail staff to calm angry, aggressive or intoxicated customers and stay safe on the shop floor.
- NDIS and disability support: Training for NDIS providers and support workers to prevent and safely respond to behaviours of concern, while supporting the people in their care.
Our commitment extends beyond the training sessions as we aspire to build a lasting partnership with your organisation, providing ongoing support and adapting our methods as your needs evolve. This collaborative journey is aimed at enhancing your organisation’s capabilities, fostering a culture of learning, and ultimately creating a safer and more productive workplace.
How We Deliver Training
- Face-to-face: In-person sessions at your workplace or a location of your choice.
- Virtual: Live online sessions, tailored to your team’s schedule.
- eLearning: Self-paced modules covering the A.D.P. Framework, for staff who can’t attend a live session.
- Train-the-Trainer: Build your own in-house capability to deliver training to new and existing staff.
We deliver training across Australia and internationally.
Training For All Industries
Our Holistic Approach
De-escalation & Ova Training
Resolution Education offers 30 years of expertise in adult training, de-escalation, OVA, and managing difficult people.
A.D.P. Framework for De-escalation
Recent Trainee Reviews
Customise Your Training Now
Contact Us
Melbourne
Melbourne, VIC 3000
Parramatta Sydney
Parramatta Square, NSW 2150
South Adelaide
Hindmarsh Square, SA 5000
Perth
Perth, WA 6000