Support Services & NDIS

Benefits of De-escalation & OVA Training with Resolution Education

There is significant variation in the challenges different support organisations and staff face on a daily basis, with specific scenarios different workers need to be prepared for. Therefore all of our training is customised to the workplace and team, so that regardless of your organisation’s size, day-to-day operations, and team, you can be sure Resolution Education’s training will be the perfect fit. With their new skills, employees become confident in their ability to de-escalate aggression and deal with violence, creating a significantly safer work environment.

Resolution Education’s support services training helps to reduce the risk of dangerous situations for staff across support industries. The entire organisation becomes a safer place when staff have completed our training and know how to not only protect themselves, aggressors, and others, but how to not cause further harm when an altercation occurs. When your team is aware of their environment, on the same page about de-escalation and OVA techniques, and understands the legal requirements, policies and procedures behind conflict resolution, they can get back to the important role of providing support to clients in their community.

Comprehensive De-escalation & OVA Training for Support Services industries

OVA Training in Support Services

Support workers often work with clients who have different levels of mental and physical capacity. In these scenarios, difficult behaviour can arise, including violent outbursts, and it’s vital for support and NDIS service staff to be prepared. Resolution Education understands the unique situations that support services face, and how important it is for staff to prioritise the safety of themselves, their clients, and the public. Whether employees are working in an office, clinic or hospital, or visiting the homes of clients, there are many steps that can be taken to ensure that risk is limited.

We believe that everyone has the right to feel safe in their workplace, with the confidence to deal with altercations, and the peace of mind to focus on their work. Our training is built around this core value. The entire organisation becomes a safer place when employees have the courage and capability to de-escalate aggressive situations before they happen, deal with them when they do, and protect themselves and others from harm.

There are many forms an aggressive scenario can take in an occupational space: face-to-face, by telephone or email, in an office, facility, or at onsite visits/in the field. Altercations can also be either verbal or physical, and OVA (occupational violence and aggression) and de-escalation skills ensure staff have the necessary toolkit to protect themselves.

We have trained:

  • Disability support workers
  • Personal care workers
  • Specialist support workers
  • Case managers
  • Counsellors
  • Education Aides
  • Nurses, Ambulance Officers and Paramedics

Resolution Education uses our proven A.D.P. Framework (Awareness, De-escalation, Protection) as a base for teaching. This training structure focuses on building skills incrementally and facilitating memory retention. We include industry customised role-playing scenarios designed to ensure trainees understand and remember their training, and are able to put it into practice in reality. Resolution Education’s comprehensive training covers everything from noticing the first signs of aggression and de-escalating conflict, to the correct steps to take after an altercation has taken place, such as writing an incident report. Because of this sequential training, trainees can attain the right level of skills for their role in the organisation, and work collaboratively with colleagues.

With over 25 years of experience across a range of industry sectors in Australia, Resolution Education is a leader in conflict resolution training. We’ve promoted safety for thousands of businesses, organisations and employees, teaching everyone from low-level staff to CEOs, and office workers to security guards, how to keep themselves and others safe in the workplace.

We have a proven track record in the successful delivery of the following in support services and NDIS settings:

  • De-escalation and OVA Training Frameworks customised to workplace requirements
  • Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials
  • Face-to-face training, and virtual and video-based eLearning
  • Delivery of training to a range of support services staff, clinical and non-clinical
  • Evaluation report post-training to determine success level (including the use of trainee feedback)

Training Courses for Community Services Workers

  • De-escalation and Advanced Tactical Communication Training
  • Physical Intervention Training to keep the team safe
  • Phone De-escalation Training
  • Train the Trainer (have your organisation’s internal trainers deliver OVA and Restraint Training)
  • Customised Training for professional roles (support workers, occupational therapists, and allied health professionals) and non-support working roles (security staff, administration and front desk staff and volunteers).

We work with a variety of support services, not limited to the following:

  • NDIS Organisations
  • Remote Community Support Services
  • Occupational Therapy Services
  • In-House Support Services
  • Non-Profit Organisations
  • Medical Support Services
  • Massage Therapy Clinics
  • Childcare Organisations
  • Welfare Support Organisations

Customise Your Training Now

To enrol or find out more information please call 1300 884 589 or click the button below.

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    De-escalation & OVATrain the TrainerProtective Intervention TrainingCode BlackPhone De-escalationConflict ResolutionRestraintsPolicy ReviewConference/EventOVA Environmental Assessmente-LearningActive Armed OffenderRemote/Offsite Working
    De-escalation & OVA
    Train the Trainer
    Protective Intervention Training
    Code Black
    Phone De-escalation
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    Phone: 1300 884 589

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