A.D.P. Training Framework

Resolution Education’s approach to protection against occupational violence and aggression is the A.D.P. training framework, designed to up-skill employees on how to de-escalate tense situations and protect themselves in the workplace. 

The A.D.P. framework is customisable to all learning outcomes, specifications, and requirements for all industries, and is comprised of three modules as outlined below:


Recognise the tell-tale signs of when somebody is triggered and identify what is causing the situation to escalate.


Use proven strategies to de-escalate a heightened person and to stay calm yourself.


If the situation turns physical, prioritise your own safety by removing yourself as quickly as possible.

Inside the three modules are a range of concepts that are delivered in the training. They are customisable, but some example concepts include:

  • Awareness – Environmental & Situational Awareness, Complacency, Instincts, Emotions, Body Language and Verbal Cues.
  • De-escalation – De-escalation Techniques, Disengagement, Using Your Voice and Body Language
  • Protection – Grab and Release Techniques, Non-Punitive Restraints, Code Black Processes, and other techniques to keep both the employee and aggressor safe

At Resolution Education, we believe that being able to identify potentially aggressive situations and creating an awareness of red flags is of primary importance. Our second stage focuses on de-escalation techniques designed to protect your staff in the first instance and to de-escalate aggressive situations. The last stage is designed to protect your staff and provide them with the skills necessary to protect themselves as a last resort without injury to themselves or the aggressor. Finally, providing restraint techniques that in no way injure anyone involved and which are not complex to apply (specialist industry only).

Resolution Education continually refines, adapts and enhances our A.D.P training framework, using information from incident reports and analysis of workplace aggression commonalities and trends, to deliver tailored OVA training for all industry sectors across Australia.

To enrol or find out more information please call

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