Navigating the Sliding Scale: Why OVA Training Needs Awareness, Context, and Boundaries
“Occupational violence and aggression sit on a sliding scale that’s defined differently by individuals and organisations. Recognising and responding appropriately requires awareness, context, and clear boundaries.” —Nathan, ADP Framework Founder Workplaces across Australia are waking up to the reality that occupational violence and aggression (OVA) are not just about rare, headline-making incidents. Instead, OVA is a […]
How Conflict Resolution Training Helps Manage Psychosocial Hazards at Work
Workplace conflict is an inevitable aspect of any organisational environment. While occasional disagreements can lead to innovation and growth when managed constructively, unresolved or poorly handled conflicts can escalate into serious psychosocial hazards. These hazards can negatively affect employee well-being, organisational culture, and overall productivity. Conflict resolution training plays a vital role in equipping employees […]
Occupational Violence – A Genuine Zero-Tolerance Approach
Occupational violence and aggression (OVA) remain a significant concern across various industries. As organisations strive to create safer work environments, implementing a zero-tolerance policy has emerged as an effective strategy to combat this issue. Comprehensive training on this topic is critical in underpinning these strategies and driving cultural change. The Importance of a Zero-Tolerance Approach […]
How to Prepare for & Respond to Critical Incidents
Enhancing Workplace Safety in 3 Crucial Steps Recent events have prompted many workplaces to consider their level of safety. As an employer, you may be questioning, ‘Are we prepared?’ and ‘How would we respond to a critical incident?’ Nobody should ever feel unsafe in their workplace, but this is the reality we face. While these […]
Conflict Resolution vs De-escalation Training
What Is the Difference Between Conflict Resolution and De-escalation Training? Workplace conflict is a sign of differing perspectives, priorities, and expectations colliding within an organisation. This presents both challenges and opportunities for growth and resolution. Even healthy and productive workplaces encounter conflict from time to time as it takes on many forms. It is important […]
How to Stay Safe When Working Remotely
Learn 9 safety tips for working in other people’s homes Do work responsibilities require your team to make remote visits, often venturing into other people’s homes? If so, you and your team may feel apprehensive. It is entirely reasonable to feel this way as these uncontrolled spaces pose a significantly higher risk of occupational violence and […]
Is Workplace Violence Just Part of the Job?
‘Part of the Job’ and Other Perspectives on Workplace Violence Is violence and aggression ‘just part of the job’? In the lives of many employees, it is difficult to believe otherwise. Healthcare, service sector and other industry professionals find themselves caught in a paradox. While they dedicate themselves to the well-being of others, providing essential […]
3 Ways to Increase Effectiveness of Incident Reports (OVA Incident Reporting)
Workplace violence comes in various forms: bullying, physical harassment, verbal abuse, or other forms…
Dealing With Aggressive People, Personalities, Behaviour, Clients, Patients, Coworkers, Boss & Employees
It is difficult to deal with aggressive people at any time. But when there is…
