In today’s workplace, equipping employees with skills to identify and de-escalate potential hostility, as well as navigate psychosocial hazards, is crucial for the well-being of all involved. Several training programs have emerged to address this need and increase the safety of employees and consumers, including MAPA by the Crisis Prevention Institute, PART by Training Concepts Pty Ltd, and ADP by Resolution Education.
This blog post aims to compare these three programs to help you determine the best approach for your organisation’s occupational violence training needs.
MAPA (CPI) Training
MAPA training, now offered as CPI Verbal Intervention and CPI Safety Intervention, is designed to teach individuals how to identify potential sources of workplace aggression and provide intervention strategies to manage and de-escalate challenging behaviour.
Approach
MAPA (CPI) training incorporates trauma-informed and person-centred approaches, focusing on early intervention and deterrence.
Key Features
- Prevention and de-escalation skills
- Disengagement techniques
- Risk assessments
- Emergency programs
- Specialty programs, e.g., Classroom Culture training
- Physical intervention techniques
Delivery
The training is facilitated in a Train-the-Trainer style with the approach of “we certify your staff as trainers, your trainers train their colleagues, your staff gain skills and confidence”. The training is readily available with prescribed learning outcomes, dates, times, and locations.
Sectors
MAPA (CPI) training serves a range of sectors including healthcare, social care, education, human services, corporate, retail, security, and corrections.
Locations
The head office of MAPA (CPI) is in the USA, but they have other locations which include the UK, France, and Australia.
PART Training
PART training, short for Predict, Assess and Respond to Aggressive/Challenging Behaviours, is provided by MTU Training Concepts Pty Ltd, offering training programs ranging from 1-day to 5-day in length.
Approach
PART training centres around responding to challenges in a safe, ethical, and legally compliant manner while meeting duty of care responsibilities. It emphasises teamwork, gender neutrality, and considering responsibilities and relationships to employees and clients.
Key Features
- Assessing and understanding client needs
- Environmental assessment
- Identifying triggers
- Verbal de-escalation techniques
- Disengagement strategies
- Debriefing and reviewing incidents
- Restraint techniques
Delivery
The training is delivered in-house for up to 20 people per session.
Sectors
PART training serves the government, education, corporate and community sectors, among others.
Locations
The PART training head office is in Sydney, Australia and they serve organisations across the country.
ADP Training
ADP stands for Awareness, De-escalation, and Protection, and it is the training framework behind Resolution Education’s training programs.
Approach
ADP training equips employees with a comprehensive toolkit of practical and legal strategies to address difficult situations effectively.
The training incorporates trauma-informed care, awareness strategies and preventative approaches, but emphasises that once a boundary has been crossed, effective de-escalation skills are crucial to ensure a safe workplace.
Customisation is a huge aspect of Resolution Education’s ADP training with the emphasis on the training being scalable, adaptable, practical, and relevant to all trainees involved, no matter which role or industry they work in.
Key Features
- Identifying triggers
- Recognising instincts
- Situational awareness
- Environmental assessment
- Understanding emotions
- Verbal de-escalation skills
- Disengagement strategies
- Physical intervention techniques
- Conflict resolution skills
- Emergency responses, e.g., code black training
- Phone de-escalation
Delivery
Resolution Education’s training programs can be delivered in a range of ways to suit organisational needs. These delivery methods include in-house face-to-face sessions with half-day and full-day options, virtual sessions, and eLearning packages. There is also the ability to do Train-the-Trainer sessions which certifies participants in the ADP framework, providing them with the ability to train fellow employees in their organisation.
The number of participants trained depends on specific organisational needs, but generally, standard sessions host up to 25 people and Train-the-Trainer sessions host up to 10 people.
Sectors
Resolution Education conducts training in all sectors with an emphasis on training being customisable to all learning outcomes, specifications and requirements for all industries.
Locations
The Resolution Education head office is in Brisbane, Australia, but the trainers are based in various states and conduct training at a location that suits each organisation. The experienced trainers have held training across Australia and New Zealand including many remote locations.
Determining the Best Training Program
When selecting the best training program, organisations should consider factors such as customisability, training approach, and adherence to adult learning principles. Adult learners prefer engaging in problem-centred learning experiences and applying new knowledge to their current tasks or challenges. Customisation is essential to ensure the training content meets this need and is relevant and practical to the specific organisation.
Resolution Education’s ADP training aligns with adult learning principles by offering interactive sessions that involve learners through discussions and role-play, allowing them to relate the training to their own experiences. This approach enhances comprehension and retention of the training content. Furthermore, Resolution Education’s training programs can be tailored to meet the specific learning outcomes, specifications, and requirements of all industries.
Conclusion
In conclusion, addressing occupational violence and aggression requires effective training programs to prepare employees with vital skills for managing and de-escalating potentially violent situations. MAPA (CPI), PART, and ADP training programs offer unique solutions, each with their own approaches and key features. By considering factors like customisation and adult learning principles, organisations can determine the training program that best meets their needs.
If you believe that Resolution Education’s ADP training is right for your organisation, reach out today to discuss your training needs and take a step towards a safer workplace.
