Benefits of De-escalation & OVA Training for Sport Venue Workers with Resolution Education
Resolution Education’s OVA (Occupational Violence and Aggression) training helps reduce violent outbursts from both sports players and the public, who are often highly excited and sometimes intoxicated – which can tip into aggression quickly when things in a game don’t go their way. Whether it’s fans of opposing teams arguing, or attendees being aggressive towards staff, many kinds of altercations are possible.
While sports venues and events are known for violent outbursts, they don’t have to be. We train staff at all levels, from ticket sellers and attendants to coaches and venue owners. Resolution Education looks deeply at how your organisation works. What are the day-to-day processes? How does violence occur? Then, we craft training specifically to protect your employees. As they take our courses, all employees are clear on their role in conflict resolution.
We use the proven learning techniques of our signature A.D.P. Framework (Awareness, De-escalation, Protection) to train your staff, along with role-playing scenarios that reflect realistic violent outbursts within your organisation. This builds levels of skills, from the basics of conflict resolution to the complexities. All staff are trained to the correct level, know their role in an altercation, and are given techniques based on what may occur in their job. With the knowledge of how to prevent aggression all the way up to what to do after a violent outburst, employees are given confidence and peace-of-mind in their resolution abilities.
Comprehensive De-escalation & OVA Training for the Sporting Venues and Events Industry
De-escalation & OVA Training for Sporting Venues
Sports venue and event workers can face many difficult scenarios with players, fans, media, coaches, members of the public, or even their own staff. In the highly emotional space of a sports game, some people are not in their usual level of capacity and can become agitated, upset and angry easily – especially if their team loses.
It’s extremely important that your employees are able to handle such situations and keep themselves, their coworkers, sports teams and their managers, attendees, and the public safe.
We believe everyone should feel safe in their occupation, with the ability to de-escalate or deal with altercations with minimum complications. That means we give your staff the confidence to protect themselves and others.
We’ve trained sports venue workers with roles such as:
- Planners and organisers
- Caterers
- Waitstaff
- Venue owners and staff
- Cemetery staff
- Florists
As a sports venue, we’re sure you know all about training to work in a team! Although there are a wide range of roles in this industry, our extensive experience gives us the ability to train all types of staff.
Organisations across Australia, from the largest corporations to small local businesses, have been successfully trained by Resolution Education. As leaders in the resolution and safety space in Australia, we see dozens of businesses improve their safety.
When staff are on the same page about dealing with aggression, day-to-day activities become simpler, staff are happier, and revenue increases. For sports venues and events, it comes down to selling more tickets, food, and VIP experiences, and attracting higher-level teams and games.
Resolution Education has a proven track record in the successful delivery of the following:
- OVA and De-escalation Training customised to workplace requirements
- Personal Safety Training
- Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials
- Face-to-face training, or virtual and/or video-based eLearning
- Evaluation report post-training to determine success level (including the use of trainee feedback)
