Workplace violence prevention requires managing psychosocial hazards in the workplace. These hazards, whether physical or psychological, can impact anyone, including employees, students, volunteers, interns, or apprentices.
Workplace violence comes in various forms: bullying, physical harassment, verbal abuse, or other forms of workplace conflict.
No one is immune from workplace violence. But the good news is, it can be handled through occupational violence and aggression training from an occupational violence specialist.
What is Workplace Violence?
For clarity, workplace violence could be things like:
- Verbal Aggression
- Physical Aggression in many forms, from hitting, spitting, weapons.
- Difficult Behaviour like dealing with Passive Aggressiveness, idle threats, bullying.
- Sexual harassment of all types
You probably agree that bullying and violence is not healthy in the work environment. And if it is not adequately managed, it could negatively impact your staff.
Workplace violence makes the targeted employee less active, stressed and causes trust issues in the work environment. And if such an atmosphere continues, the employee will likely experience mental health problems such as anxiety and sleep issues.
Resolution Education Workplace Violence Training
However, at Resolution Education, we believe real-life training and workplace policies can help workplace violence prevention.
First off, risk factors should be identified by the employer. After that, steps can be taken further by establishing a zero-tolerance policy and procedure in the workplace for any violence or bullying whatsoever.
Resolution Education conduct tailor-made real-life training in a safe, fun environment. Building these skills with our occupational violence prevention course will give your employees more confidence and create a more harmonious work environment. As well as reduce occupational aggression and violence.
Our qualified trainers are workplace violence specialists. They will ensure your team are supported back in the workplace as well with all organisations participating in a customised training program receiving a sample Dealing with Aggressive Situations Policy and Procedures. This document has been designed to support teams and managers in the workplace respond more effectively to aggressive situations.
We are offering expert training in workplace restrictive practices training, conflict resolution and de-escalation training including verbal de-escalation training, and dealing with aggressive behaviour at work. Resolution Education trains businesses, regardless of their size or industry throughout Australia and NZ. Please call 1300 884 589 or fill in the form below for more information on how we can empower your team.
Frequently Asked Questions
What types of behaviour are covered in workplace violence prevention training?
The training addresses a wide range of behaviours including verbal aggression, physical aggression such as hitting, spitting or use of weapons, sexually harassing behaviour, and difficult behaviours like passive aggressiveness, idle threats and bullying. It focuses on helping participants recognise these behaviours early and respond in line with clear workplace expectations and procedures.
What role does a zero-tolerance policy play in preventing workplace violence?
A zero-tolerance policy clearly communicates that all forms of violence, bullying and harassment are unacceptable and will be addressed consistently. When backed by practical procedures and training, it gives staff confidence that reports will be taken seriously and guides managers on how to respond to incidents in a structured, fair way.
How does Resolution Education tailor workplace violence prevention training to each organisation?
Resolution Education works with employers to identify specific risk factors, patterns of behaviour and high‑risk roles or locations within the organisation. Using this information, trainers design real‑life scenarios, examples and exercises that reflect the organisation’s culture and challenges, making the content directly relevant and easier for staff to apply on the job.
How does workplace violence prevention training support managers and team leaders?
Managers and leaders learn how to recognise early warning signs of aggression or bullying, respond promptly and document incidents in line with organisational procedures. They also gain practical strategies for supporting affected staff, reinforcing zero‑tolerance expectations, and fostering a culture where employees feel safe to report concerns.
What ongoing support do organisations receive after completing the training?
As part of the customised program, organisations receive a sample Dealing with Aggressive Situations Policy and Procedures document designed to guide teams and managers in responding to future incidents. This resource helps embed the training into daily practice, ensuring that staff have a clear reference point when handling aggressive or violent situations.
Which types of organisations can benefit from workplace violence prevention training?
The program is suitable for businesses of all sizes and across many industries, including those with front‑line customer contact, healthcare and community services, education, and corporate or government environments. Any workplace where staff may encounter bullying, aggression or conflict can benefit from having a structured, specialist approach to prevention and response.