Conflict Resolution vs De-escalation Training
What Is the Difference Between Conflict Resolution and De-escalation Training? Workplace conflict is a sign of differing perspectives, priorities, and expectations colliding within an organisation. This presents both challenges and opportunities for growth and resolution. Even healthy and productive workplaces encounter conflict from time to time as it takes on many forms. It is important […]
3 Ways to Increase Effectiveness of Incident Reports (OVA Incident Reporting)
What is an incident report? An incident report is a document that an organisation must fill out when an incident takes place. An incident can be considered as any event in which someone has been hurt, a health and safety issue has been discovered, something has been damaged, or other misconduct has occurred in the […]
Dealing With Aggressive People, Personalities, Behaviour, Clients, Patients, Coworkers, Boss & Employees
It is difficult to deal with aggressive behaviour from people at any time. But when there is a crisis or when the person is in crisis it is even more difficult. That is why it is vital to get training so you can de-escalate people at any time. In a crisis, people are faced with a situation […]