Your Training Options

Practical and Real-Life De-escalation, OVA, PIT, & Conflict Resolution Training Programs in Australia

Our De-escalation & OVA, Protective Intervention, and Conflict Resolution Training courses in Australia are practical, fun and informative.

As an attendee of our training, you will be taught real-life de-escalation and disengagement techniques to manage volatile situations in your workplace and beyond.

Choose the Right Training

De-escalation & OVA Training

Resolution Education’s De-escalation & OVA Training is interactive and strategy-rich, designed to equip employees with a comprehensive set of essential skills. Gain the confidence and proficiency to effectively handle agitated and heightened clients, customers, patients, and members of the publics in various situations. Our training empowers participants to navigate challenging encounters with confidence and productivity.

Train the Trainer

Unlock your organisation’s potential with our empowering Train-the-Trainer program. Designed to give employees the confidence and skills to deliver high-quality de-escalation training internally.
In 2-3 days, participants acquire invaluable strategies for effectively managing challenging situations, following our trusted A.D.P. Framework. Elevate your training capabilities for lasting success.

Code Black Training

Health sector staff are faced with a range of challenging situations, both in the workplace and the field, which require sound de-escalation skills and a cohesive team response. Resolution Education works closely with healthcare professionals across different environments such as hospitals, clinics, and general and specialist practices, to provide staff with effective approaches and strategies to resolve difficult situations effectively.

Restraints Training

Resolution Education’s Restraints training is a specialised package that caters to emergency response teams, security personnel, healthcare providers, and other roles requiring non-punitive restrictive practices techniques. Under the close supervision of the trainer, the training ensures compliance with state and federal regulations while prioritising the implementation of safe methods to minimise harm.

Conflict Resolution Training

Empower your employees with our Conflict Resolution Training course, specifically designed for individuals who encounter challenging negotiations, emotionally volatile individuals, or require enhanced communication skills. This course addresses a wide range of situations and can be customised to address the specific challenges your team may face. Equip your team with the skills to effectively manage conflicts and foster positive outcomes.

Phone De-escalation Training

Experience Resolution Education’s Phone De-escalation training, an engaging and content-rich course designed to equip your team with vital skills for handling challenging interactions with heightened individuals over the phone. Empower your team with the necessary tools to effectively de-escalate tense situations, fostering an environment where productive and constructive discussions can take place.

Protective Intervention Training

Our Protective Intervention Training is the solution that your school needs to enhance safety, alleviate tension, and support students with behavioural challenges. Through the implementation of this program, your team can enhance the productivity of the learning environment and strengthen relationships within the classroom and throughout the wider school community.

Active Armed Offender Training

This comprehensive course is designed to equip employees with the skills to effectively handle encounters with armed offenders. From understanding incidents to employing safety tactics and navigating post-incident procedures, we provide practical solutions to ensure participants feel confident and well-prepared. By implementing efficient protocols, employees are empowered to respond calmly and confidently.

Conference Packages

Our practical conflict resolution courses are perfect for corporate team building activities. Your team will enjoy our hands-on approach as we teach physical and mental techniques to cope with workplace stresses. Imagine your team laughing as we take them through some fun and effective practices, imparting skills that will stay with them forever.

Policy Creation & Review

Resolution Education can assist organisations in establishing effective policies and procedures. We have developed ready-made policies that can easily be implemented in most organisations, but we can also help to create policies from scratch to align with specific organisational requirements. These policies cover a range of areas, including managing difficult situations, safe remote working, and handling physical incidents, among others.

Scalable

Underpinning the training is the Resolution Education framework, A.D.P. (Awareness, De-escalation, Protection), which is easily scaled to accommodate multiple roles, participants and a range of delivery methods depending on the needs of the organisation.

Adaptable

A comprehensive understanding of organisational requirements, from a legal and Workplace Health and Safety perspective, guarantees that training is appropriately adapted to fit the context of an organisation’s specific environment and policies.

Training Structure

Resolution Education’s training programs and framework have four key differentiators:

Relevant

Developing de-escalation techniques that are useful and relevant to the situations employees encounter ensures they have a deep understanding of the knowledge and skills required to operate in their specific work environment safely.

Practical

Integrating theory and practice through role-playing scenarios enables employees to recognise their current capabilities and enhance their confidence when dealing with escalated individuals.

Recent Trainee Reviews

“Resolution Education delivered some training in remote Australia for our company. The trainer was great to deal with, quick to respond, tailored the training to suit our needs and at a competitive price. The relaxed nature of the training delivered really suited our staff members and has ‘armed’ our team with some essential skills.”

Paul Carney
Operations Manager

“Resolution Education training was great. Would love to have further training with them in the future. Gives me confidence and clarification on when to act / respond an incident or circumstance.”

Aileen Forde

“Our trainer, Nathan, made the training session engaging, practical and real life! Numerous thing I have learned: defense technique, de-escalating situations and not letting the situation escalate further.”

Jasmine Aretisian

Contact Us

P. 1300 884 589
E. info@resolutioneducation.com.au

Brisbane Head Office

470 St Pauls Terrace
Fortitude Valley, QLD 4006

Other Locations

Your Training Options

Practical and Real-Life De-escalation, OVA, PIT, & Conflict Resolution Training Programs in Australia

Choose the Right Training

De-escalation & OVA Training

Train the Trainer

Code Black Training

Restraints Training

Conflict Resolution Training

Phone De-escalation Training

Protective Intervention Training

Active Armed Offender Training

Conference Packages

Policy Creation & Review

Scalable

Adaptable

Training Structure

Relevant

Practical

Recent Trainee Reviews

Contact Us

Melbourne

Parramatta Sydney

South Adelaide

Perth

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